VisionProject comes with a flexible e-mail notification scheme. Setup your projects to send e-mail notifications, to the role/user/group that you wish, when:
Integrate your support e-mail or bug reporting e-mail account into VisionProject. Every email to the account will end up as an issue in a project in $VisionProject and you can also use the integrated spam filter! Along with the Alert/escalation feature you will not miss a customer email again!
Another feature in the ticket system is "Processing rules" where you can define actions to be done on the issues created by incoming emails, based on selected criteria.
This is very powerful to use if you, for example, have a monitoring system creating tickets via email. This way the ticket can be correctly configured with the correct priority from the beginning.
VisionProject can periodically send a search result!